Returns and Refund Policy

Return & Refund Policy

You have 30 days from the day you receive your order to request a return.

Cancellation period

You can cancel free of charge any time before your order ships. Orders are usually handed to our fulfilment partner within 1–3 business days, so email us as soon as possible. Once shipped, an order cannot be cancelled, but you can still return it within 30 days.

Condition of returned items

To be eligible, your item must be unworn, unwashed, and in the same condition you received it, with tags attached and in its original packaging. You'll also need your order number or proof of purchase.

How to return an item

To start a return, email info@janeandblake.com within 30 days of delivery with your order number. We reply within one business day with your return authorisation and the return address for your item. Parcels sent back without authorisation cannot be processed.

Shipping costs

Change-of-mind returns are sent to our fulfilment partner in Asia; the exact country and address are confirmed by email when you request your return authorisation.
For change-of-mind returns you book and pay for your own return shipping. We do not send a return label and we do not deduct a fee from your refund. If your item is faulty, damaged or incorrect, we cover the return at no cost to you.
Original shipping is free on every order, so there are no outbound shipping charges to refund.

Restocking fee

We do not charge a restocking fee.

Damaged goods

Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us right away with your order number and a photo, and we will send you a replacement or a full refund at no cost to you.

Non-returnable items

Personalized items and gift cards cannot be returned. If you're unsure about a specific item, just ask us before you buy.

Exchanges

We accept exchanges on any item within 30 days of delivery. Email info@janeandblake.com with your order number and the item, size or colour you would like instead. We reply within one business day with return authorisation and the return address. You book and pay for the return shipping, the same as a change-of-mind return. Your replacement is dispatched once we have received the original item, and arrives within 9-17 business days from dispatch. If the original was faulty, damaged or incorrect we cover the return at no cost to you.

Refund method

Refunds are always issued to the original payment method used for your order.

Refund processing time

Once we receive and inspect your return we email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 10 business days of that email. Your bank or card issuer may take a few days more to post it.

If you haven't received your refund within this time, please contact us at info@janeandblake.com.

Contact information

Store name: Jane and Blake
Company name: ML ECOM OPERATIONS B.V.
Company address: Prins Frederik Hendriklaan 84, 1411 GB Naarden, Netherlands
Returns: Do not send items back without authorisation. Email us first for return authorisation and the return address for your item.
Phone: +1 (646) 980-4213
Email: info@janeandblake.com

Monday to Friday | 8:00 AM – 4:00 PM (ET)
Weekends | Closed

We aim to respond to all inquiries within one business day.