Shipping Policy

At Jane and Blake, we're proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your order.

1. General Shipping Information

We currently ship throughout the United States.

2. Processing Time

Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates

Free Shipping – We offer free shipping on all orders, with no minimum purchase.

4. Import duties and charges

Your order ships to you from outside the United States, which makes the recipient the importer of record. The United States no longer applies a duty-free de minimis allowance to low-value imports, so U.S. Customs may assess import duties or fees on your shipment. These are set by U.S. Customs, are not included in the price you pay us, and are the recipient's responsibility. If a charge is raised and you would rather not accept the parcel, contact us and we will treat it as a return.

5. Estimated Delivery Times

Here's what to expect once your order is processed:

Processing Time: 1–3 business days (Monday to Friday)
Transit Time: 8–14 business days (Monday to Friday)
Total Delivery Time: 9–17 business days
Order Cutoff Time: 6:00 PM
Time Zone: Eastern Time (ET) – New York

Please note: These are estimates based on current fulfilment performance, and we keep them updated if real delivery times change. Delivery may also be affected by carrier delays or extreme weather conditions.

6. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to shipping restrictions depending on United States regulations or carrier restrictions.

7. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

8. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email: info@janeandblake.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.

9. Shipping Policy Update

We may update our shipping policy from time to time to improve our service. The latest version will always be available on this page. (Last updated: 09/26/2026)

10. Contact Information

Store name: Jane and Blake

Company name: ML ECOM OPERATIONS B.V.

Company address: Prins Frederik Hendriklaan 84, 1411 GB Naarden, Netherlands

Returns: Do not send items back without authorisation. Email us first for return authorisation and the return address for your item.

Phone: +1 (646) 980-4213

Email: info@janeandblake.com

Monday to Friday | 8:00 AM – 4:00 PM (ET)

Weekends | Closed

We aim to respond to your inquiries within one business day.