Shipping policy

Shipping Policy

Last updated: September 27, 2026

Here's where we ship, what it costs and how long it takes.

Where we ship

We deliver to street addresses in the United States. We can't ship to PO Boxes, military addresses (APO/FPO/DPO) or areas our carriers don't serve.

Shipping options and costs

  • Free Shipping – $0 on every order, no minimum.
  • Insured Shipping – $5.95, an optional upgrade you can select at checkout.

Delivery times

Orders ship from our international fulfillment partners.

  • Processing: 1–3 business days (Monday–Friday, excluding holidays). Orders placed before 6:00 PM ET start processing the same business day.
  • Transit: 8–14 business days.
  • Total: 9–17 business days from order to delivery.

These estimates reflect our current delivery performance and we update them if that changes. Peak periods, carrier delays or severe weather can occasionally add time; if your order is delayed, we'll let you know.

Tracking

Once your order ships, we email you a tracking number. You can also follow it on our Track Order page. The first tracking update can take a few business days to appear.

Import duties and fees

Because your order is shipped from outside the United States, the recipient is the importer of record. The U.S. no longer offers a duty-free allowance for low-value imports, so U.S. Customs may charge duties or fees on your parcel. These are set by U.S. Customs, aren't included in our prices and are payable by the recipient. If a charge is raised and you'd rather not accept the parcel, contact us and we'll handle it as a return under our Return & Refund Policy.

Lost, damaged or undeliverable parcels

If your parcel is lost or arrives damaged, email info@janeandblake.com with your order number. We'll open an investigation with the carrier and work out a solution with you. If a parcel is returned to us because of a failed delivery or an incorrect address, we'll contact you to arrange a new shipment, which may involve additional shipping costs.

Business details

Jane and Blake is operated by ML ECOM OPERATIONS B.V.
Registered address: Prins Frederik Hendriklaan 84, 1411 GB Naarden, Netherlands
Email: info@janeandblake.com
Phone: +1 (646) 980-4213
Customer service: Monday to Friday, 8:00 AM – 4:00 PM ET (closed weekends). We reply within one business day.